From "is it free?" to paid, on the schedule and in your reports
The AI agent that talks to players, your venue page, payments, the schedule you run the day from, reports on how your courts earn, logins for your team and the reminders in between. All working as one.
A front desk that answers every message
Players message you on your GoSmash venue page, Facebook page or Instagram. The agent answers from your own rate card, hours and FAQ, and books as soon as it knows the court, date, time and length.
- Players book right in the chatNo back-and-forth: once the details are clear it holds the slot and sends the payment details.
- Only states what you setPrices, availability and policies come from your settings, never from guesswork.
- Cancels and reschedules with careAlways asks the player to confirm, and follows your reschedule rules.
- Knows when to escalateRefunds, complaints, events and anything unusual go to you with a summary.
Your own page at yourvenue.gosmash.cc
One link for your Facebook page, Instagram bio and posters. Players see what's open, book and pay, or ask your AI assistant right on the page. Every venue has its own page, prices and chat, kept completely separate.
- Several slots, one checkoutAny court, any day, paid together. Repeat weekly for up to 4 weeks.
- Coaching, your wayShow how coaching works at your venue and let players ask for a coach when they book. Coach fees are settled on site.
- About tabYour photos, amenities, rates, what to bring, house rules and links to your Facebook and Instagram.
- Private by designOther players only see Available, Reserved, Booked or Unavailable. Never names.
- One set of rulesThe page and the AI chat use the same prices, hours and payment deadlines, so players get the same answer wherever they book.
- Your AI assistant on the pagePlayers with a question can chat right there instead of leaving.
Payment rules that fit your venue
You decide how players pay and how long a slot is held while they do. We set it up the way your venue already works, and it can change as you grow.
Run the whole day from one view
Every court and machine in columns, every half hour in rows. Bookings from the chat, your venue page and the front desk all land here, on your phone or your PC.
- Walk-ins and phone bookingsPriced from your rate card, with an override when you give a special rate.
- Block timeMaintenance, private events or a clinic, on one court or all of them.
- Notes and historyAdd a note to any booking so the whole team sees it. Each booking shows who added, approved or cancelled it.
Know what your courts earn, and when
A Reports tab on your schedule for Admin logins. Pick a range and see how the venue is doing, compared with the period before.
- Revenue by day of playConfirmed bookings, walk-ins included, vs the previous period.
- Use per court and machineHours booked and % of your open hours.
- Busiest hours and channelsWhen players come, and whether they booked by chat, the page or walk-in.
- Customers and paymentsTop customers, repeat players, bookings waiting payment, cancelled and expired.
- Any range, CSV exportLast 7 or 30 days, this or last month, or custom dates. Download every booking.
Revenue per day
Use per court / machine
Everyone gets their own login
No more sharing one password. Each person signs in with their own email and password, and every booking and block keeps a history of who added it, approved the payment or cancelled it, and when.
- AdminFull access: the schedule, Reports, and adding or removing logins.
- StaffEverything on the schedule (walk-ins, blocks, notes, receipts, cancellations) without seeing revenue.
- You plus up to 5 team loginsAdmins reset passwords and remove people in seconds; everyone can change their own password.
Schedule, Reports, Staff tab
Schedule only, no revenue
Everyone knows what's next
Players get what they need in the chat and by email. You get the alerts that need a decision and a morning summary of the day. Set alert hours per team member: each alert goes to whoever is on duty, and to the owner when nobody is.
Your rules, applied every time
Set your policies once. The agent, the booking page and the schedule all follow them, and a slot can never be sold twice.
- No double bookings, even when two players tap at once
- Your own notice time, booking horizon and reschedule rules
- Your policies and house rules, like players per court, shown to every player before they pay
- Chat history deleted after 90 days
See it with your own courts
Chat with our demo venue, or ask us for a setup with your rates and hours.