Terms of service

Last updated: October 11, 2026

These terms are the agreement between GoSmash (gosmash.cc) and the venue that uses it. They are written to be read: if something is unclear, email support@gosmash.cc and we will explain it. By creating a venue on GoSmash, or by using it, you agree to these terms and to our privacy notice.

1. What GoSmash does

GoSmash is booking software for courts and ball machines: a venue page where players see free slots and book, an owner schedule, receipt approvals, reminders and, on GoSmash Pro, an AI booking agent for chat, online payments, reports, team logins and open play. What each plan includes is listed on the pricing page.

2. Your account

• Give us correct details about you and your venue, and keep them up to date.
• Keep your passwords to yourself. Each person on your team gets their own login, and you are responsible for what is done with your venue's logins.
• Tell us at once at support@gosmash.cc if you think someone else is using your account.

3. Your venue and your players

• You run your venue. You set your courts, prices, hours, house rules and payment details, and you decide which bookings to approve or cancel. A booking is an agreement between you and your player. GoSmash provides the tools and is not a party to it.
• Players pay you, not us. Money goes to your QR, your bank or e-wallet, or your own PayMongo account. GoSmash never holds your players' money, so refunds to players are yours to handle under your own policy.
• Keep your information right. Your venue page and the AI agent use the prices, rules and availability you enter. Check them when you set up and whenever something changes.
• Your players' data. You decide how your players' booking information is used; GoSmash processes it on your behalf to run the service. You are responsible for having a lawful reason to collect it and for answering your players' privacy requests, and we will help you do that.

4. The AI booking agent

On GoSmash Pro, an AI agent answers your chats and books slots using the information you gave us. Prices, availability and double-booking checks are done by our booking system, not guessed by the AI. Still, an AI can misunderstand a message or word a reply badly. Every conversation stays visible in your chat inbox, you can take over any chat at any time, and the agent hands chats to your staff when it is unsure. Please look through your chats from time to time, and tell us when a reply was wrong so we can fix it.

5. Plans, the free trial and payment

• Free plan: free for as long as you use it, with the features listed on the pricing page.
• GoSmash Pro: ₱1,490 a month per venue, AI agent included, unless we agreed a different price with you in writing. Prices are in Philippine pesos.
• Free trial: every new venue gets 14 days of GoSmash Pro free, once. No card is needed.
• How you pay: we email an invoice with a pay link (QR Ph, GCash, Maya or card) a few days before each month starts. We never keep your card and never charge you automatically. You can also pay by bank transfer or GCash and we record it.
• Your billing day stays the same: your first paid month starts the day your free trial ends, and every month after starts on that same day of the month. Paying a few days late does not move it. For example, if your month starts on the 1st and you pay on the 5th, your next payment is still due on the 1st.
• If you don't pay: there is nothing to cancel. GoSmash Pro stays on for 7 days after your free trial ends, and for 5 days after each paid month's due date. If it is still unpaid then, your subscription ends and your venue moves to the Free plan. Your page, schedule and bookings keep working. If you pay after that, GoSmash Pro turns back on as a new subscription: your new month starts the day you pay, and that becomes your new billing day.
• Price changes: we will email you at least 30 days before a new price applies to you. A month you have already paid for keeps its price.

6. 30-day money-back guarantee

If GoSmash Pro is not right for your venue, email support@gosmash.cc within 30 days of your first GoSmash Pro payment and we will refund that payment in full.

• It covers your first paid month of GoSmash Pro, once per venue. Later months are not refunded, but you can stop at any time simply by not paying the next invoice.
• We send the refund to the way you paid (or to your GCash or bank account if that is not possible) within 10 business days of your request. Your venue then moves to the Free plan.

7. Stopping and closing your account

• To stop paying, just don't pay the next invoice: your venue moves to Free.
• To close your account completely, email support@gosmash.cc from your owner email. We can send you a copy of your bookings first. We delete your venue's data within 30 days, except what the law requires us to keep (such as payment records). Copies in our backups are deleted as the backups expire, within 12 months.
• We may suspend or close an account that breaks these terms, for example for fraud, fake bookings or abuse of the service. Where we can, we will warn you first and give you time to fix the problem.

8. Fair use

Don't use GoSmash to break the law, to send spam, to mislead players, to collect data you have no right to, or to try to break into, overload or copy the service. Use the AI agent for your venue's bookings and questions, not for unrelated work.

9. Your content and data

Your venue details, photos, prices, rules and booking records belong to you. You let us store, show and process them only to run GoSmash for you, for example to show your page to players and to let the AI agent answer from them. We don't sell your data or your players' data, and we don't use it for advertising. How we handle personal information is in the privacy notice.

10. Keeping GoSmash running

We work to keep GoSmash available and back up booking data every day. Like any online service it can occasionally be down for maintenance or because of a problem with our hosting or another provider. We will fix problems as fast as we can and tell you about longer outages. We improve GoSmash all the time; if we ever remove a feature you pay for, we will tell you in advance.

11. Other services

Some features rely on other companies: Meta for Messenger and Instagram, PayMongo for online payments, OpenAI for the AI agent, and our hosting and email providers. Their own terms apply to your use of their services, and we are not responsible for their outages or decisions, such as Meta changing what apps may do with a Page.

12. Liability

We provide GoSmash with care, but as far as the law allows, we provide it "as is" and can't promise it will be free of errors. We are not liable for indirect losses such as lost bookings, lost profits or lost data that a backup could not restore. If we are liable to you for anything, our total liability is limited to the amount you paid GoSmash in the 3 months before the claim. Nothing in these terms limits liability that the law does not allow us to limit.

13. Changes to these terms

If we change these terms in a way that matters to you, we will email the owner of each venue at least 14 days before the change applies. The date at the top of this page shows the latest version.

14. Law

These terms are governed by the laws of the Philippines, and disputes go to the courts of the Philippines. Before that, please write to us: most problems are solved with one email.

15. Contact

Questions, refunds and account requests: support@gosmash.cc. Privacy requests: privacy@gosmash.cc.